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Telephone Service Interruptions: Reporting Requirements for Telecommunications Utilities
During construction season and inclement weather conditions, telecommunications companies often experience an increase in telephone service interruptions.  At these times, and others, prompt, within 24 hours, reporting of service interruptions is important to help keep your customers and the Public Service Commission informed. [1]
 
Service interruptions may be faxed (608-266-3957) or phoned to PSC staff Murugan Kollengode (608-267-9138) or Judy Klug (608-267-1204).

When you experience a reportable service outage, please report it to the PSC as soon as possible, within 24 hours.  This information helps us to respond more effectively should we get inquiries.

A telecommunications utility is required[2] to report promptly any specific occurrence or disruption of local and/or toll service for a time period in excess of one hour or impairing the utility’s ability to furnish service to a substantial number of customers.[3]

A service interruption report to the PSC should contain the following:
  • Utility name
  • Utility contact person name and phone number
  • Location of the interruption (by exchange or municipality, service territory and an estimated location, e.g. city of Mapleton at intersection of Main and Chestnut)
  • Number of customers affected
  • Date and time of the interruption
  • Description of the occurrence (e.g. cable cut affecting local, toll, 911 service, etc.)
  • Restoration steps being taken by the utility
  • Date and time of restoration (either actual or estimated)

A follow-up call to PSC staff Murugan Kollengode (608-267-9138) or Judy Klug (608-267-1204). or fax (608-266-3957) to report the clearance of a trouble is appreciated.

A sample interruption form is provided for your convenience.

Right-click on icon to download
(Download Instructions)		 Title Date
word document pdf document(3 kb) Telecommunications Interruption Report October, 2003

 
1. PSC 165.034: “Each telecommunications utility shall observe the requirements of ch. PSC 104, with respect to recording and reporting utility accidents and interruptions.”
 
2. PSC 165.089 (4): Each telecommunications utility shall report promptly to the commission a specific occurrence or development that disrupts local and/or toll service of a substantial number of its customers for a time period in excess of one hour, or which may impair the utility’s ability to furnish service to substantial numbers of customers.
 
3. PSC 165.089 (1)(b): “Substantial number of its customers” means the smaller of 25% or 1,000 of the office local loop lines.